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Shipping & returns

RETURN POLICY

  • Merchandise must be returned within 14 days of purchase date for U.S orders
  • Merchandise must be unworn and unwashed.
  • Merchandise must have all tags, including any Heart Boutique tags.
  • Any merchandise marked "Final Sale" or "Sale" cannot be returned.
  • Accessories cannot be returned.
  • All intimate items are non returnable.

Our return policy is 14 days U.S, from date of purchase.  All merchandise must be in original condition with tags still attached. Please allow 24-72 hours for return processing. Please include your original invoice in the return package, so we may accurately process the return. All returns are fully refundable, except for shipping cost. All returned merchandise shipped is at the customers own expense.
 
 

EXCHANGES

  • We do not accept exchanges at this time.
  • Purchase the item you want instead and your return will be processed in the above manner.

 

SHIPPING

  • We charge $5 flat rate shipping within the U.S.
  • ALL Shipping is Standard Ground Shipping at the time. (Please allow 2-7 business days to receive your order)
  • All items shipped within the U.S are at the cost of the customer.
  • All items being returned and shipped back to Heart Boutique are at the cost of the customer.
  • We are currently not shipping International orders.
  • Heart Boutique is not responsible for extra shipping charges including but not limited to; tariffs and duties imposed on your order. Duties and taxes are more then likely be charged on the items you order. If duties and taxes are placed on your package by customs officials, the fees will be at your expense.

 

Refusing A Package

If your package cannot be delivered; is unclaimed or refused, you are responsible for all costs.  The amount of these charges will be subtracted from your merchandise refund.

 

 

IN-STORE PICKUP

Heart Boutique now offers in-store pickup! Perfect for those of you in town shoppers that don't have the extra time to browse about the store. Please select our "in-store pickup" option at checkout. There is no addition cost for this option. PLEASE NOTE: ALL PICK UP ORDER MUST ALLOW 24 HOURS BEFORE PICKUP SO WE CAN ACCURATELY PROCESS TRANSACTIONS AND GET ITEM READY FOR PICK UP.
 

IN-STORE PICKUP RETURNS

If you have a in-store pickup & need to return the item, please notify our customer care team at customercare@shophboutique.com to accurately follow our return steps, we will return a response within 24-72 business hours and get you taken care of asap.

 

All returns may be mailed to;
Heart Boutique
5005 Stockdale Highway
Bakersfield, Ca 93309
 
 

SALES

ANY AND ALL SALES, DISCOUNT COUPONS, CODES OR PROMOTIONS MAY NOT BE RETURNED. ALL SALES FINAL. ALL AND ANY SALES, DISCOUNT COUPONS, CODES OR PROMOTIONS MAY NOT BE USED/APPLIED TO AN ORDER AFTER IT HAS ALREADY BEEN PLACED. SALES, DISCOUNT COUPONS, CODES OR PROMOTIONS MAY NOT BE USED ON A TRANSACTION THAT RETURNS A SALE TO THEN REPURCHASE THE SAME SALE WITH ANY OF THE SALES, DISCOUNT COUPONS, CODES OR TRANSACTIONS. ANY SALES, DISCOUNT COUPONS, CODES OR PROMOTIONS FOR HEART BOUTIQUE ONLINE ARE ONLY VALID ONLINE NOT IN STORE FOR ANY PURCHASES UNLESS OTHERWISE NOTED.